Matt, was amazing and I was very happy from greeting me at the door right up to the end of his visit. He showed me how to set up and use the machine, he was very thorough in making sure I knew exactly what it could do. It’s the best investment I’ve made in a long while. I cannot rate Matt enough, he was great with my children too. All around it was a relaxed, friendly and informative appointment, level of support ensuring I know what I’m doing and the installation was non-invasive, much quicker than I thought it would take and the whole time Matt was explaining things to me. I can’t rate, or praise him enough. Thank you!!

— Miss FM – one of our customers customers! What a lovely message thank you!

I ordered the machine as my wife’s godmother had it and she was always a good advocate for it. Every time we visited, the water was tasting good (as far as good water can taste like!) and was nice and chilled. As the water around Watford is really hard and in our flat it tasted horribly at times, we decided to get one too. Except for a little issue with finalising the order, no problem whatsoever. Customer care was really helpful and professional and they informed me about all the following steps and all the relative timeframes. An email with all the requirements needed in preparation for the installation was sent to me almost immediately and a message from the installer followed up. Luke, our installer, provided a time window, which he respected. He has been patient with me (I didn’t know where my stop tap was!) and once he was ready he did his job neatly and quickly while being genuinely a nice and likeable human. We cracked a few jokes with him and he left soon after leaving everything nice and clean and in working condition. Thanks again Luke!

• Mr AS – yet another satisfied customer.